Returns & Exchanges

At Zishta, we strive to ensure your handcrafted home essentials reach you in perfect condition, but we offer a seamless return process if you are not completely satisfied with your purchase. We accept returns and exchange requests within 7 days of delivery for items that are unused and in their original packaging.

Return Process

• 1.
  Initiate Request

  Email our support team with your order number and clear photographs of the product within 7 days of receiving your shipment.

• 2.
  Quality Assessment

  Our artisans and quality team will review your request to ensure the item meets return eligibility criteria, such as being in its original, unused state.

• 3.
  Reverse Pickup

  Once approved, we will coordinate a reverse pickup from your address; please ensure the item is securely packed in its original box to prevent damage during transit.

• 4.
  Refund or Exchange

  After the item reaches our warehouse and passes final inspection, we will process your full refund to the original payment method or ship your replacement within 5-7 business days.